For the last decade experts in the Travel industry have been telling us that gamification was the key to boosting policy and program compliance among travelers, yet no one could seem to come up with the “game” which had the secret sauce that could change employee behavior. Like many business concepts, gamification is much older…
When Robert Herbst’s nonstop flight from New York to Raleigh, North Carolina, turned into a one-stop, he got worried. When American Airlines assured him he could make a connection at Washington’s Reagan National Airport in just 30 minutes, he got very worried. Herbst, a wellness expert from Westchester, New York, is one of a growing…
Delta has begun testing whether reducing seat recline will increase customer comfort. The carrier started the trial last weekend on some of its Airbus A320s and will expand the trial to all 62 A320s over the next two months, spokeswoman Savannah Huddleston wrote in an email. “Delta has no plans to add seats or reduce…
Uber unveiled a new product Tuesday called “Uber Vouchers” that’s designed to help businesses sponsor free or discounted ride-hail trips for their customers. It’s the company’s latest service aimed at growing the B2B (business-to-business) market, and the announcement comes right before Uber is expected to officially announce its public offering. Companies that already offer customers…
United fliers who redeem frequent flier miles for flights have always been able to nail down precisely how many miles they need to cash in for a dream vacation. Starting Nov. 15, and right in time for the holiday travel rush, that predictability all goes away when the airline’s MileagePlus program switches from fixed award…
If you work in the travel industry, you’ve probably heard of New Distribution Capability. NDC is the airlines’ attempt, through IATA, (the International Air Transport Association) to upgrade the technology used by their indirect partners (TMCs, online booking companies and corporate online booking tools) to sell airline tickets. But, NDC is only the first of…