Let’s be honest. Managing a large corporation’s travel program can be taxing and a corporate travel manager can use all the help they can get. More specifically, business travelers can use all the help they can get, especially on the ground while they’re out on the road. That’s why putting together a Squad of Corporate…
It’s understandable if a first time travel manager (or another employee tasked with the responsibility) was a bit daunted by the challenges of their job. Coming from a diverse range of backgrounds (onsite agent, online booking administrator, payroll, financial analyst) employees who take on this function may have some areas where additional research will be…
Last week, the Department of Transportation announced it had established an online guide to the specific remedies offered by airlines to passengers who had experienced a cancellation or delay that was due to circumstances within the airline’s control. (To view the dashboard, click here.) Very soon after publishing the dashboard, which we think is a…
During the lockdown non-refundable hotel rates pretty much disappeared. Along with airline and car rental suppliers, hotels were hungry for business, so they dropped cancellation and change fees and just about every product across the board was refundable, and in the case of Southwest Airlines, even non-expiring ticket credits became standard. Well, we’re not in…
A cursory examination of the Hotel and Airline industries reveals a huge disparity between how the two sectors have fared after a return to travel. Both experienced a crippling lockdown, a sharp reduction in staff and costly requirements for increased sanitation protocols. They both also experienced the same vigorous resurgence of business as pent-up demand…
How do you know you have a top-notch travel agent? Here are a few signs: They don’t take an hour to get the details of your reservation. Everyone loves a personable conversation. Your agent can chit-chat, make recommendations for your destination and even ask about your children, and yet not waste your time. But if…
The part of your corporate travel policy which deals with refilling the gas tank of a rental car can have a big impact on your travel spend, especially if you have a large number of travelers who like to rent cars. The fact that gas is overly expensive at the moment just adds fuel to…
Everybody loves their travel agent. (Whether they should or not. That’s a hot topic for another time…) But, it is true. That time the CEO was stuck in Reno and airports were snowed out all across the Northwest and your travel agent saved the day and got him home in no time flat. These kinds…
Rental car suppliers are right to feel like they are on a merry-go-round. First the pandemic slowed business down to a stop. Then after laying off staff and selling inventory to stay in business the suppliers felt the merry-go-round start back up. And start to spin faster and faster. But, surprise, there are no new…
While it may seem counter-intuitive to suggest that an event that had such a drastic, negative effect on an industry, will eventually become a great boon, boosting volume moving forward…it’s quite likely that may be the case. Two factors contribute to this point of view… Factor #1: Telecommuting The following telecommuting/remote work statistics were compiled…