A shift is taking place in the corporate travel market. Some travel programs are moving from straightforward traveler communications to a plan for traveler engagement. Corporate travel communication is about more than distributing a policy and ensuring that travelers know what to do in case of an incident. There’s the need to consider who –…
According to the Cruise Line International Association’s (CLIA) annual report published in June, demand for cruising is at an all-time high and has risen 68 per cent in the past ten years, with passenger numbers globally projected to hit a record 24 million by the end of 2016. This growth has been helped by businesses’…
Expense provider Concur and ride-hailing platform Uber have partnered to offer Uber for Business at no charge to Concur clients. Uber for Business offers administrator access to ride and spend dashboards, along with customized permissions and “simple management of unlimited employees. With the new integration, scheduled to go live in the fourth quarter, Concur clients…
Globally, 86 percent of travelers surveyed said a meeting conducted in-person is more effective and productive, a view consistent across every age group. Travelers in Australia, Canada, China, India, UK, and the US made a stronger endorsement, at 90 percent, on average; as did travelers with a title of VP and above (91 percent). In…
The free amenities that were once considered special perks that add value to the customer experience have become the new norm, according to The J.D. Power 2016 North America Hotel Guest Satisfaction Index Study, released this week. The study found that while overall satisfaction with hotels increased by 2 points in 2015, to 806 points…
Thirty-five years after American Airlines launched the world’s first major frequent-flyer rewards scheme – AAdvantage – it is poised to become the last of the ‘big three’ US legacy carriers to complete a fundamental revamp of its particular loyalty program. Unlike the initial scheme offered back in 1981, allocating reward points to flyers based on the…
Business Travel News’ JoAnn DeLuna has put together a concise guide to managing travel data for small and mid-size enterprises which have fewer resources to devote to the piles of data available to them. “Small firms face the same [data challenges as larger companies] and sometimes it’s even worse because of the different resources and…
Ridesharing services accounted for 46 percent of ground transportation transactions processed by expense management supplier Certify during the first quarter. The services—Uber, primarily—continually have gained ground on taxis in Certify’s quarterly reports over the past two years, gaining 4 percentage points of transaction share since the fourth quarter of 2015. Taxis lost 6 percentage points during…
While it is pretty much a photo finish, China edged past the United States in total business travel spending at the end of 2015 by a billion U.S. dollars making it the largest business travel market in the world. The two countries finished the year with $291.2 billion in spend compared to $290.2 billion, respectively,…