Chronic overbooking and other controversies may have rocked the airline industry this year, but that doesn’t mean that flight attendants or desk agents deserve to bear the brunt of your travel frustrations. As we all know, flights get delayed, delayed again, stuck on the runway or straight-up canceled. There are only so many things you…
Airlines haven’t been offering great news about upgrades recently—at least not free ones. Having lowered upfront fares, carriers are now selling more seats for actual money, thus offering fewer upgrades for points. That makes airlines more money, but doesn’t make travelers with status happy. The silver lining here, of course, has been surprisingly low-cost business…
We are in the midst of an international travel boom this summer. And that means one thing is certain: much longer lines at airport customs and immigration on both ends of your trip. Are you prepared? Have you built the possibility of immigration delays into your schedule? By now, every frequent international traveler should have Global…
Airbnb listings soon will appear alongside traditional hotel properties in accommodation search results on the Concur desktop platform, but only for travelers from companies that have chosen to work with Airbnb. A hotel search in Chicago, for instance, will bring up not only branded properties from hoteliers like Hilton and Marriott International but also Airbnb…
Last Room Availability rates (LRA) can often be “over-valued” and could be costing some companies up to $1 million each year in their hotel program. Research from Hotel Solutions (a CWT consulting arm) has shown a 5 per cent gap between the perceived and actual value of LRA – for a company that spends $20m…
The American Hotel & Lodging Association (AHLA) has launched a new Search Smarter consumer awareness campaign aimed to put a halt to what it describes as misleading marketing strategies by online travel agencies and travel search sites, as well as to fight rampant bookings fraud. The group particularly focuses on Expedia and Priceline’s dominant control…
Managing travel programs is a complex, time consuming process that involves ensuring travelers have a safe, pleasant travel experience while managing the variable finances associated with business travel. Today, with more and more travelers self-booking or going outside of pre-set policies, measuring travel spend becomes increasingly difficult. Expense reporting systems are giving travel managers vital…
No matter the size of your travel program, there’s a chance your company is missing out on thousands of dollars in benefits by neglecting to maximize savings through corporate airline loyalty programs. Even if you have enough volume to score multiple discount rates with different carriers, it’s still possible you could be leaving airline points…
The landscape of today’s competitive marketplace depends on executives, assistants, and travelers being able to conduct business throughout the United States and the world alike. As political climates shift within the U.S. and abroad, corporate travelers are subjected to emerging policies that affect the ability to increase their presence across geographical and economic borders. Working…
Business travel, such as sending employees to conferences, meeting with key clients, and attending training events is a necessary expense that ultimately supports company goals. However, for many companies, processing travel expenses make up a significant portion of total operating costs. Fortunately, with the proper tools in place, travel and expense management is an easily…